Frequently Asked Questions

pg jili requires identity verification (KYC) before processing withdrawals. Accepted documents include:

• Philippine passport
• SSS or GSIS card
• Driver's licence issued by the LTO
• UMID card
• PhilSys National ID

Upload clear photos of your ID through the Account Settings → Verification section. Most verifications are completed within 24 hours on business days.

On the pg jili login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. If you don't see it in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team and they'll assist you right away.

No. pg jili strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately.

pg jili supports a wide range of payment options popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store and remittance partners

All transactions are processed in Philippine Peso (₱). The minimum deposit amount is ₱100.

GCash and PayMaya deposits are typically credited to your pg jili account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours. If your deposit has not appeared after 1 hour, please contact our support team with your transaction reference number.

To withdraw from pg jili, go to your account dashboard and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. The minimum withdrawal is ₱200. Your account must be fully verified before withdrawals can be processed. Most withdrawals are completed within 1–3 business days, though GCash withdrawals are often faster.

pg jili does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees. Please check with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules. pg jili will always display the exact amount you will receive before you confirm a withdrawal.

pg jili offers a generous welcome package for new Filipino players. The exact bonus amount and structure may vary — check the current promotions page after logging in for the latest offer. All welcome bonuses are subject to wagering requirements, which must be met before bonus funds can be withdrawn. New players must be 21 years or older to claim any bonus.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less.

Yes — you can withdraw your real-money deposit at any time. However, if you withdraw before completing the wagering requirements, any active bonus funds and bonus-derived winnings will be forfeited. Your real-money balance is always yours to withdraw, subject to standard verification and processing requirements.

pg jili offers a wide variety of games for Filipino players, including:

• Slots — hundreds of titles from top providers, including jackpot slots
• Bingo — classic and themed bingo rooms with real-time play
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Featured Games — including Rise of Apollo and Ocean King Jackpot

New games are added regularly, so there's always something fresh to try at pg jili.

Yes. All games on the pg jili platform use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and b ingo call is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. pg jili is committed to transparent and fair gaming for all Filipino players.

Absolutely. pg jili is fully optimised for mobile play. Whether you're using an Android or iOS device, you can access the full game library directly through your mobile browser — no app download required. The platform automatically adjusts to your screen size, so you get a smooth experience whether you're playing on a phone in Cebu, a tablet in Makati, or a laptop in Davao.

Minimum bet amounts vary by game. Most pg jili slots start from as low as ₱1 per spin, making them accessible for casual players. Live casino tables typically have higher minimums — usually starting from ₱50 to ₱100 per round depending on the game type. Maximum bet limits also apply and are displayed within each game before you start playing.

pg jili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We follow strict data protection practices aligned with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, please review our Privacy Policy.

If you notice any unauthorised logins, unexpected transactions, or suspicious changes to your pg jili account, take these steps immediately:

• Change your password right away via Account Settings
• Contact our 24/7 live chat support team to flag the issue
• Request a temporary account freeze while the matter is investigated

Our security team will investigate and respond promptly. Never share your pg jili password or OTP with anyone — our staff will never ask for your password.

pg jili does not sell your personal data to third parties. We may share limited data with trusted service providers (such as payment processors and identity verification partners) strictly for the purpose of operating the platform. All third-party partners are contractually bound to handle your data in accordance with applicable Philippine privacy laws. See our Privacy Policy for the full breakdown.

pg jili provides a full suite of responsible gaming tools available to all registered players:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Session Time Limits — receive notifications when your chosen play time is up
• Reality Checks — periodic pop-ups showing your session duration and net position
• Take a Break — suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion — exclude yourself for a minimum of 6 months or permanently

All tools are accessible via Account Settings → Responsible Gaming, or through our 24/7 live chat support. Visit our Responsible Gaming page for full details.

To request self-exclusion, contact our support team via live chat and clearly state that you want to self-exclude. Our team will process your request within 24 hours. During the self-exclusion period — which ranges from 6 months to permanent — you will not be able to log in, deposit, or place bets on pg jili. Self-exclusion cannot be reversed before the chosen period ends. We will also remove you from all marketing communications immediately.

No. pg jili is strictly for players aged 21 years and above, in line with Philippine law and PAGCOR regulations. Age verification is required during registration and before any withdrawal is processed. Any account found to belong to a player under 21 will be immediately suspended and all funds frozen. We take our responsibility to prevent underage gambling very seriously.